1) The threat of Substitute Products
Since the software is a custom made for hospital its is possible
2) The threats of the New Entrants
the threats to the software would be newer software technologies that have more features.
3) Competitive Rivalry
Care New England Networked hospitals such Memorial, Women & Infants, Fatima, and Kent.
4) Bargaining Power Customers
The Bargaining Power Customers is that it is medium because patients have the right to choose where ever hospital they want to go to, but some hospital contain the latest equipment. (pharmacy, testing, labs, in patient ).
5) Bargaining Power of Suppliers
Hardware companies is low because if the hardware cost to much to maintain or buy it can be switch to another hardware provider.